Neelands Full-Time Support Technician Role (Mary's Harbour)

Enhance customer experiences at Neelands as a Support Technician, focusing on Kalder monitoring systems. This is a full-time contract position involving training, support, and customer engagement across North America. The Support Technician will work closely with customers and internal teams to facilitate understanding and adoption of monitoring applications. Your role includes delivering training, organizing documentation, and analyzing customer interaction data to identify areas for improvement. Regular travel may be required to provide on-site training and support.

Key Responsibilities

• Deliver in office and remote training for applications and workflows
• Create and maintain training and onboarding materials
• Support customer onboarding and refresher training sessions
• Review application usage to spot adoption challenges
• Collaborate with teams to resolve customer issues promptly

Requirements

• Backg...