The National Customer Care Manager will empower employees to provide service to others and work collaboratively, internally and externally, and independently with the ability to make decisions. The individual will embrace opportunities for increasing responsibilities and good working conditions in a friendly environment and demonstrate and advocate for integrity and ethical behavior.
Primary Responsibilities of the position include:
Lead day-to-day sales and service customer care operations across multiple lines of business, ensuring effective handling of inbound contacts, case management, correspondence, premium care, and escalated customer concerns. Provide leadership, coaching, and direction to team members and support staff to build capability, strengthen performance, and maintain a customer-focused, collaborative culture. Oversee high-impact and sensitive customer issues, including executive referrals, premium care cases, social media escalation...