MyGate - Customer Success Associate

Role: Customer Success Associate

Experience Level: 1-2 years

Location: HSR Layout, Bangalore (Work from Office)

Working hours: 10 a.m.–7 p.m.

Working Days: 6 days working (Rotational Week off, Weekend will be working)

Responsibilities:

● Respond to customer inquiries across multiple channels: Phone and email.
● Gather Product knowledge: Develop product knowledge to answer inquiries confidently and guide customers effectively to solve the concerns.
● Resolve customer issues efficiently and effectively: Troubleshoot problems, find solutions, and respond to queries in a timely manne...