Multilingual Operations Lead (French/Spanish Native)

TBO.COM in Spain seeks an experienced Ops Leader to guide a team of agents and deliver outstanding service. You will coach, review performance, conduct one-on-one meetings, and ensure SLAs, FRT, CES, and Quality scores are met through effective resource management.

You will mentor staff, drive process improvements, onboarding of new hires, and build strong relationships with stakeholders. Strong MS Office skills, leadership, and analytical thinking are essential for success.