Found Description
Helpdesk Technician (Multilingual – German Speaking)
Location: Pasay
Posted: 6/8/2026
Job ID: 64016
Job Category: Helpdesk Technician
Position Type: Full Time
Remaining Positions: 1
Job Details
- Provide professional end‑user support via telephone, email or web submits.
- Provide restorative or maintenance actions to resolve end‑user problems.
- Respond to end‑user problems based on standard procedures.
- Track incidents and calls, including entering data into the database timely and accurately.
- Ticket Dispatcher – responsible for distributing tickets in the queue and monitoring ageing tickets.
- Process P1/P2 tickets – issues that require immediate assistance.
Job Requirements
- Bachelor's degree or vocational qualification in IT‑related courses is a plus.
- Minimum of two (2) years completed in college or a finished Diploma/Cert...
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