Multi - Property Assistant Director Of Quality & Training

JOB SUMMARY

Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies, ensuring that quality processes meet the company’s mission and brand standards, target customer needs, employee satisfaction, and continuous improvement at the property level.

CANDIDATE PROFILE

Education and experience: 2‑year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, or management operations. OR 4‑year bachelor’s degree in a related major; 2 years experience in the same areas.

CORE WORK ACTIVITIES

Managing Quality Assurance Goals

• Coaches managers on adopting the Total Quality Management leadership styl...