Mulesoft Support Analyst (Guadalajara)

We are currently seeking a Mulesoft Support Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

• Take ownership of reported issues through to resolution - including troubleshooting, internal communication, and providing feedback on a regular basis.
• Assist with other teams in troubleshooting integrations involving third-party APIs and implementation of other products.
• Support and administer the MuleSoft CloudHub Anypoint Platform.
• Identify automation opportunities, reduce manual activities, document support activities, and partner with development team on project and enhancement work.
• Notify and escalated on support failure, manage incident and problem tickets.
• Support production implementations and post-change validations.
• Excellent English oral and written communication skills.
• Willing to work on rotation based shift/Weekend Shift/On-...