MSP Service Desk Lead | ITIL & CSI Champion

Mobiz IT in Karachi, Pakistan is seeking a dedicated Service Desk Manager to lead IT support functions, ensuring high-quality service delivery across all client accounts. This role involves managing daily operations of the service desk, monitoring ticket performance, and guiding a team of analysts.

The ideal candidate should have over 5 years of experience in IT support, with at least 2 years in a supervisory role, and a strong understanding of ITIL methodologies. A collaborative work environment and competitive salary are part of what we offer.