MRO Customer Service Manager at Pratt & Whitney

Elevate customer engagement as the MRO Customer Service Manager at Pratt & Whitney Canada, a role combining on-site leadership with a focus on exceptional service. You'll be the key contact for customers, ensuring their expectations are met throughout engine servicing.
This full-time position in St-Hubert involves overseeing all customer service operations related to engine events. You will maintain strong customer relationships while implementing strategies that enhance satisfaction and align operations with customer demands. Your expertise will be essential in forecasting shop visits, optimizing solutions, and ensuring that the team meets key performance indicators for service excellence.
Key Responsibilities:
• Oversee all shop visit strategies
• Manage customer satisfaction initiatives
• Liaise for accurate engine forecasts
• Prepare and manage operational analyses
• Collaborate on cost reduction solutions
Requirements:
• 8 years experience with a bachelo...