Motor and Non-Motor Claims, Manager

The Assistant Manager / Manager, Non-Medical Claims is responsible for overseeing motor & non-motor claims operations, ensuring efficient claim settlement, regulatory compliance, and achievement of service standards. The role will drive operational excellence, manage complex claims cases, monitor team performance, and work closely with internal and external stakeholders to enhance customer outcomes and business performance.

Key Responsibilities

• Manage the end-to-end processing and administration of Motor and Non-Motor Claims, ensuring timely and accurate claims assessment and settlement.
• Review, evaluate, and approve claims within delegated authority limits and in accordance with company policies and regulatory requirements.
• Handle complex and escalated claims cases, providing appropriate recommendations and resolutions.
• Monitor daily claims operations and ensure service turnaround time (TAT) targets and operational KPIs are c...