Mortgage Servicing Performance Lead & Training SME

Sutherland in Pampanga, Angeles, is seeking a Lead – SD Management (SME) to drive performance excellence within the Mortgage Servicing line of business. This position involves designing training programs, conducting performance analysis, and collaborating with cross-functional teams.

The successful candidate will have strong analytical skills, proven leadership experience, and exceptional communication abilities, contributing to operational readiness and customer experience improvements.