Found Description
Elevate customer experiences in mortgage renewal as a Senior Manager (Contract) at BMO in Toronto. This role merges strategic oversight with execution for enhanced retention.
In this hybrid role, you will manage the Mortgage Renewal Lifecycle journey, ensuring that renewal processes serve as opportunities to deepen customer relationships. Your expertise in strategic thinking and execution will guide various teams in delivering high-quality initiatives on time and within scope.
Key Responsibilities:
• Lead the end-to-end management of the mortgage renewal journey
• Design and implement strategies to improve customer experience
• Collaborate with stakeholders across multiple functions
• Define key performance metrics for success evaluation
• Ensure risk management and compliance with policies
Requirements:
• Minimum 7 years of experience in banking or consulting
• Proven expertise in managing significant impact projects
• Understanding of home financing a...
In this hybrid role, you will manage the Mortgage Renewal Lifecycle journey, ensuring that renewal processes serve as opportunities to deepen customer relationships. Your expertise in strategic thinking and execution will guide various teams in delivering high-quality initiatives on time and within scope.
Key Responsibilities:
• Lead the end-to-end management of the mortgage renewal journey
• Design and implement strategies to improve customer experience
• Collaborate with stakeholders across multiple functions
• Define key performance metrics for success evaluation
• Ensure risk management and compliance with policies
Requirements:
• Minimum 7 years of experience in banking or consulting
• Proven expertise in managing significant impact projects
• Understanding of home financing a...
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