Moose Jaw Campus Desktop Support Expert

Elevate user support at Saskatchewan Polytechnic as a Desktop Support Expert. This role emphasizes maintaining and upgrading end-user devices and enhancing academic labs for optimal performance.
Located at the Moose Jaw Campus, the Desktop Support Analyst works under the Infrastructure Services Manager's mentorship. A two-year diploma in Information Technology and experience in a customer-oriented IT role are essential for addressing user needs and ensuring effective system operation while embracing diversity.
Key Responsibilities:
• Deploy and configure end-user computing devices
• Maintain software and patch management systems
• Develop documentation and training guides
• Support users through multiple communication channels
• Participate in extended support hours and maintenance
Requirements:
• Two-year IT diploma or equivalent
• One year in an IT customer-support role
• Knowledge in technical troubleshooting of hardware and software
• Experience ...