Montreal Program Manager for Customer Success

Join Hypertec as a Customer Program Manager in Montreal and lead the charge in customer success. Focus on developing and managing customer programs that enhance satisfaction and support business goals.
This role requires strong project management skills as you interact with customers to understand their needs and develop strategies for upselling services. You'll ensure timely fulfillment of commitments while collaborating across teams to improve the customer experience. Monitoring program performance and maintaining key relationships will be critical to your success.
Key Responsibilities:
• Develop new customer programs to meet service commitments
• Coordinate with internal teams to enhance customer experiences
• Conduct customer visits and kick-off meetings
• Monitor performance and identify potential risks
• Conduct Quarterly Business Reviews with customers
Requirements:
• Bachelor’s degree in relevant field
• 3+ years in customer success or related mana...