Found Description
**Job Title**: Monitoring Supervisor
**Location**: Querétaro, Mexico
**Position Type**: Full-time, rotating shifts
**Shift Schedule**: 12-hour rotating shifts: 2 days on (day shift), 2 days on (night shift), 2 days off
**Salary**: $14,000 - $15,000 MXN net per month
We are seeking a dedicated Monitoring Supervisor to lead and manage service delivery in our 24/7 monitoring center. This role is essential to ensure our team of analysts meets established quality and service standards, including the correct implementation of protocols such as the Fatigue Intervention Plan (FIP). The supervisor will also be responsible for the ongoing training and development of the team to maintain high standards of service excellence.
**Key Responsibilities**:
- Supervise and guide monitoring analysts during each shift to maintain service quality.
- Regularly verify the correct implementation of FIP procedures according to service standards.
- Conduct quality checks on event clas...
**Location**: Querétaro, Mexico
**Position Type**: Full-time, rotating shifts
**Shift Schedule**: 12-hour rotating shifts: 2 days on (day shift), 2 days on (night shift), 2 days off
**Salary**: $14,000 - $15,000 MXN net per month
We are seeking a dedicated Monitoring Supervisor to lead and manage service delivery in our 24/7 monitoring center. This role is essential to ensure our team of analysts meets established quality and service standards, including the correct implementation of protocols such as the Fatigue Intervention Plan (FIP). The supervisor will also be responsible for the ongoing training and development of the team to maintain high standards of service excellence.
**Key Responsibilities**:
- Supervise and guide monitoring analysts during each shift to maintain service quality.
- Regularly verify the correct implementation of FIP procedures according to service standards.
- Conduct quality checks on event clas...