Modern Workplace & Platform Services, Analyst

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Responsibilities

• Assist in supporting Air Canada’s fleet of Apple devices (iOS, iPadOS).
• Configure and manage devices using MDM platforms (e.g., Jamf, Intune, Omnissa (Workspace One), or other), ensuring compliance with company policies.
• Implement and monitor security protocols, including encryption, passcode policies, and remote wipe capabilities.
• Coordinate the distribution and updating of enterprise and App Store apps across the fleet.
• Provide Tier 2 support for device-related issues, escalating complex problems as needed.
• Monitor and schedule OS updates to ensure devices remain secure and compatible.
• Assess new iOS/iPadOS features, apps, and configurations before...