Modern Workplace Analyst at Air Canada

Join Air Canada as a Modern Workplace Analyst, where you’ll play a crucial role in enhancing corporate efficiency. Your expertise will drive security and compliance through effective documentation and collaboration.
As a key team member reporting to the Manager of IDD Modern Workplace & Platform Services, you will ensure secure corporate operations while working alongside IT and stakeholders. This position requires strong organizational skills and the ability to provide Tier 2 support for device-related issues, ensuring an optimal user experience across the company.
Key Responsibilities:
• Manage corporate workstation and mobility device standards
• Facilitate Endpoint Deployment Communications
• Offer Tier 2 support for device issues and escalate when necessary
• Oversee compliance through ServiceNow Queues
• Create documentation and reports for leadership
Requirements:
• 3-5 years of IT technology operations experience
• Strong organizational skills and ...