Found Description
Responsibilities
- Monitor, troubleshoot, and escalate real-time core network or infrastructure issues
- Maintain and improve the network and provide technical support and fault investigation
- Analyze end-to-end call traces across various protocols (MAP, TCAP, RANAP, DIAMETER, SIP, GTP, etc.)
- Troubleshoot international roaming issues for voice and data
- Collaborate with worldwide mobile operator engineers for live tests and root cause analysis
- Create on-demand dashboards to monitor metrics and validate service restoration
- Provide L3-level troubleshooting and respond to NOC hotline calls and incidents
- Develop KPIs, metrics, and training materials related to signaling and best practices
Requirements
- 10+ years of experience in a telecom environment performing L3 support or similar roles
- Expertise in protocol signaling analysis for 2G/3G/4G/VoLTE networks
- Solid underst...