Miu Miu Serrano In store CRM Manager (Madrid)

Job Purpose

The Miu Miu In‑Store CRM & Client Development Manager is responsible for developing and reinforcing a client‑centric culture within the store, ensuring the correct execution of the general CRM strategy. S/he provides the store staff with the necessary information to consolidate the Clienteling roadmap and supports managers in implementing specific CRM projects for the Miu Miu store. S/he is the ambassador of the Brand and makes a key contribution to the development of the client portfolio in the store, recruiting new customers and strengthening the relationship with the existing, particularly the VICs.

Responsibilities

• Supervise all clienteling activities of the store staff, defining a specific development plan for each Client Advisor.
• Perform weekly and monthly customer and KPI analysis to monitor the store CRM performance.
• Assist the Store Manager in designing the CRM action plan, taking into account the business needs...