Mississauga Escalations Engineer Needed

Support customer satisfaction as an Escalations Engineer at SOTI in Mississauga with a hybrid work model. Focus on case management and proactive issue resolution while collaborating across teams.
This role requires you to lead escalations effectively, leveraging over 2 years of customer-facing experience alongside your technical knowledge in mobile device management and server environments. Your contribution will help in driving quality enhancements and customer feedback into actionable improvements.
Key Responsibilities:
• Manage customer escalations and ensure resolution
• Coordinate with SOTI teams for effective solutions
• Analyze and document product bugs and trends
• Conduct thorough validation of customer issues
• Enhance knowledge base content for technical guidance
Requirements:
• 2+ years in a relevant customer role
• Degree in IT or related discipline
• Familiarity with Windows Active Directory and SQL
• Understanding of Android or Apple m...