Found Description
We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.
Responsibilities
Define and embed customer service standards aligned to client expectations and EXL CX frameworks.
Strengthen agent and leader capabilities in:
- Empathy and active listening
- Communication clarity and tone
- De-escalation and difficult conversation handling
- Ownership and resolution mindset
Drive a consistent customer-first culture across teams and clusters.
Coaching, Enablement & Behavioral Change
- Partner with Operations and Quality to identify soft‑skill gaps impacting customer experience.
- Design and execute targeted coaching interventions ...