Found Description
At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a MIS Analyst
you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.
What You’ll Do
- Develop and distribute ContactCenter reporting.
- Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational reports.
- Responsible for data integrity and accuracy of all reporting requirements.
- Work with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting.
- Analyze data to ensure integrity and structure data to support or provide business recommendations (e.g., performance metrics).
- Collect and analyze large amounts of data to enable visualization, insights, and data‑driven decision making.
- Manage end‑to‑end lifecycle and mai...