Found Description
Description
- Provide technical support for Minestar® and Caterpillar® products.
- Work in tandem with other Finning groups to support autonomous solutions on customer sites.
- Assist with implementation and troubleshooting of software and hardware technologies.
- Address customer requests for technical assistance via phone and in person, prioritizing issues based on customer impact, operational urgency, and business need.
- Deliver on-site support as needed to minimize customer downtime.
- This role supports live production environments where responsiveness and availability are critical to customer success.
- Execute projects to develop customer requirements and processes.
- Manage communication with customers to deliver upgrades and troubleshooting.
- Maintain and track technology inventory and tooling.
- Support technology projects and complete lessons learned.
- Complete documentatio...