Found Description
Responsibilities Monitor and manage alerts on Cloud platforms, middleware, and container environments. Perform end-to-end troubleshooting for incident analysis and resolution. Diagnose issues across multiple layers: infrastructure, network, middleware, and application. Execute operational procedures and standard changes according to established processes. Escalate complex incidents to specialized teams when necessary. Provide support for production and non-production environments. Administer and monitor APIs and integrations. Analyze performance, latency, and availability issues of services. Use observability tools for investigation and diagnosis (metrics, logs, and traces). Collaborate with global teams on continuous improvement initiatives and operational stability. Document procedures, incidents, and operational knowledge in runbooks and knowledge bases (KB). Requirements Experience supporting and maintaining high-availability, mission-critical environments. Knowledge of Cloud platf...