Middle/senior Client & Contractor Onboarding (Bogotá)

What you will do

• Client & Contractor Onboarding: Facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success.
• Follow-Up & Value Assurance: During the first 30 days, maintain close communication with clients and contractors to ensure performance expectations are met and value is delivered.
• Issue Resolution: Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track.
• Communication & Documentation: Communicate effectively, ensuring that all interactions are clear, professional, and supportive of client needs. Document onboarding steps and maintain records to track progress and success.
• Plan Presentation: Develop and present onboarding plans tailored to each client’s needs and ensure alignment with project goals.
• Survey Distribution: Send and manage follow-up surveys to clients, gathering valua...