Found Description
We are seeking a **Middle ServiceNow Engineer** to join our remote team.
**Responsibilities**
- Supervise support queue and respond to incidents
- Test new upgrades and features
- Manage and maintain the ServiceNow platform, ensuring its availability, performance, and reliability
- Monitor and manage incident, problem, and change management processes within the ServiceNow environment
- Coordinate with cross-functional teams to identify, prioritize, and resolve operational issues, ensuring mínimal impact on business operations
- Resolve vulnerabilities
- Develop and implement detailed documentation for users and admins, documenting ServiceNow best practices, standards, and guidelines for configuration, customization, procedures for maintenance and troubleshooting
- Work with a community of engineers globally
- Update plugins, patching and upgrade systems
**Requirements**:
- 2+ years of experience in ServiceNow operations or a similar role
- Bachelo...
**Responsibilities**
- Supervise support queue and respond to incidents
- Test new upgrades and features
- Manage and maintain the ServiceNow platform, ensuring its availability, performance, and reliability
- Monitor and manage incident, problem, and change management processes within the ServiceNow environment
- Coordinate with cross-functional teams to identify, prioritize, and resolve operational issues, ensuring mínimal impact on business operations
- Resolve vulnerabilities
- Develop and implement detailed documentation for users and admins, documenting ServiceNow best practices, standards, and guidelines for configuration, customization, procedures for maintenance and troubleshooting
- Work with a community of engineers globally
- Update plugins, patching and upgrade systems
**Requirements**:
- 2+ years of experience in ServiceNow operations or a similar role
- Bachelo...
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