Mid-Market Customer Success Manager Role

Join Leap Tools as a Customer Success Manager focused on mid-market clients, ensuring their needs are met and exceeded. Your mission is to manage relationships that foster retention and growth.
In this important position, you'll oversee the customer lifecycle, engaging strategically with clients to improve their experiences with the Roomvo Platform. Key responsibilities will include mentoring colleagues within the Customer Success team and acting as the main point of contact for customer feedback to various internal teams. You should excel in managing C-suite interactions, showcase strong communication skills, and be ready to tackle the challenges of growing a thriving customer base.
Key Responsibilities:
• Cultivate relationships throughout the customer life cycle
• Monitor key metrics like Customer Health and Retention
• Mentor junior members of the Customer Success team
• Advocate for customers’ needs internally and drive solutions
• Keep diligent records in Cus...