Mid-Level Digital Customer Success Manager

Elevate customer engagement with FacilityOS as a Digital Customer Success Manager. This full-time role in Ontario focuses on data-driven strategies to enhance customer value and retention.
FacilityOS is seeking a mid-level professional to lead customer success initiatives within our digital segment. Your role involves executing automated email campaigns, analyzing customer engagement data, and driving growth through proactive outreach. Ideal candidates should thrive in a fast-paced environment and possess strong analytical skills.
Key Responsibilities:
• Execute automated email campaigns and lifecycle journeys
• Analyze performance metrics to optimize engagement strategies
• Identify expansion opportunities based on customer signals
• Monitor at-risk customers and implement retention strategies
• Support adoption of new features through targeted outreach
Requirements:
• 2 to 4 years in Customer Success or Marketing
• Experience in a SaaS environment prefer...