Microsoft Up-to-date Workplace Engineer

Expand your career as a Microsoft Up-to-date Workplace Engineer at Softchoice. This role focuses on providing expert support for Microsoft 365 while mentoring junior engineers in best practices.
Ideal candidates will have over 7 years of experience in Microsoft technical support, specifically within Microsoft 365 and Azure environments. You will navigate complex incident resolution collaboratively with various teams, ensuring compliance with operational standards and delivering high-quality service.
Key Responsibilities:
• Resolve incidents across Microsoft 365 platforms like Teams and SharePoint
• Lead end-to-end incident resolution and RCA efforts
• Create support cases and manage escalations effectively
• Conduct daily ticket reviews for quality assurance
• Assist in onboarding clients with system configuration
Requirements:
• 7+ years of experience in a Microsoft-focused support role
• Strong problem-solving and ownership skills
• Knowledge of ITIL ...