Microsoft Modern Workplace Engineer Needed (Oakville) (Winnipeg)

Take your career to the next level as a Microsoft Up-to-date Workplace Support Engineer with Softchoice. This role delivers extensive technical support for Microsoft 365, ensuring top-tier incident handling. Ideal candidates will possess a solid technical background in Microsoft 365 services and experience with Azure. Your responsibilities will encompass troubleshooting and resolving complex issues while providing mentorship and guidance to junior engineers. Close collaboration with various teams is essential, alongside maintaining compliance with operational standards and practices. Key Responsibilities

Resolve incidents across Microsoft 365 platforms like Teams and SharePoint Lead end-to-end incident resolution and RCA efforts Create support cases and manage escalations effectively Conduct daily ticket reviews for quality assurance Assist in onboarding clients with system configuration Requirements

7+ years of experience in a Microsoft-focused support role Strong pr...