Microsoft Copilot Support Analyst at McKesson

Join McKesson as a Microsoft Copilot Support Analyst and elevate the user experience! This role focuses on L1/L2 support, monitoring, and comprehensive training in Microsoft 365 Copilot usage.
As a Microsoft Copilot Support Analyst, you will manage operations related to Copilot products, ensuring optimal support and user satisfaction. Your essential functions will include troubleshooting user issues, monitoring system health, and coordinating effective training sessions to promote the best possible use of Microsoft 365 Copilot.
Key Responsibilities:
• Deliver L1/L2 support for user inquiries on Copilot
• Oversee ticket queues and support channels efficiently
• Monitor service health and respond to technical incidents
• Facilitate training sessions and demos for users
• Develop detailed support documentation for users
Requirements:
• Bachelor’s degree in Computer Science or related field
• 5 to 7 years in IT support and operations
• Strong knowledge of M...