Microsoft 365 Tier 2 Support Engineer — Hybrid

SoftwareOne in Guadalajara, Mexico is seeking a Tier 2 Support Engineer to own advanced Microsoft 365 incidents, including Exchange Online, Teams, and SharePoint Online. You will troubleshoot, document, and resolve issues within SLAs in a fast-paced managed services setting.

The role requires hands-on Microsoft 365 administration, strong English communication, and collaboration with Tier 3 and global teams.