Merchant Acquiring- Production Support Specialist

Job Role: Merchant Acquiring- Production Support Specialist

Key Responsibilities

1. Application Support (IMSP, IMSV, SERVICENOW, MAINFRAME, POSTILION & PASTEL)

• Apply critical thinking, design thinking and problem-solving skills to solve technical problems on existing applications.
• Provide expert knowledge to BU Management, Systems users, Support Centre and Stakeholders.
• Apply upgrades, patches, system configurations changes, and optimizations.
• Maintain accurate and up-to-date documentation for each application and systems.
• Ensure application reliability, security, disaster recovery readiness, and performance.
• Manage stakeholders' expectations and provide technical support aligned to all SLAs.
• Provide ongoing user support, training, and technical guidance.
• Screen and prioritize user requests for changes or enhancements.
• Schedule and oversee planned maint...