Member Services Director - Vendor Services

What Will You Do?

As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call‑based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.

Major Responsibilities

• Create and execute sales and service activity plans. Manage member life‑cycle tasks, including scheduling and eventually leading calls.
• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info‑Tech.
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