Found Description
Context Of The Role
The Member Experience (MX) Operations Team Lead will manage and support a high‑performing team responsible for delivering outstanding service to our customers. This role is pivotal to ensuring our clients receive seamless, timely, and effective support. The successful candidate will drive operational excellence, promote a customer‑centric culture, and continuously seek ways to improve service quality in alignment with Thunes' standards.
Key Role Responsibilities
- People Leadership & High-Performance Culture
- Mentor and inspire a team of customer experience professionals, fostering a culture of psychological safety paired with radical accountability and a collaborative, supportive work environment.
- Conduct data-driven coaching sessions and career growth conversations. Balance empathetic support with the courage to drive high standards, navigating complex performance discussions with clarity and fairness...