Member Experience Specialist (Future Opportunities)

Our Member Experience Team is looking for service‑centric Member Experience Specialists to assist and support our members, employers and retirees with inquiries and administration of their pension benefits.

What you’ll get as a Member Experience Specialist:

• A role that provides you with the opportunity to develop in‑depth technical pension expertise and high‑quality customer service skills.
• An opportunity to develop a diverse skillset to service multiple channels, including transactional processing, direct contact with members, and other digital communications like live chat and e‑mail.
• Continuous learning investment to support your career growth.
• A robust onboarding and training program to develop the pension knowledge and skillset to enable your confidence to interact with our members.
• An opportunity to provide an exceptional experience to 640,000+ members in Ontario throughout their retirement journey.