Member Experience Advisor Desjardins

Join Desjardins as a Member Experience Advisor, working full-time and enhancing client satisfaction. You'll play a crucial role in promoting financial empowerment through personalized assistance.
This temporary 12-month role focuses on offering support to members and clients at Desjardins. By utilizing your knowledge of Desjardins products, you will guide clients on their banking transactions while ensuring their needs are always met. You’ll find business opportunities and act as a referral point for specialized services.
Key Responsibilities:
• Guide clients in using tech applications for banking
• Foster business relationships through quality service
• Address fraud incidents and provide appropriate support
• Remain informed about products and banking standards
• Comply with security and risk management practices
Requirements:
• High school diploma in a relevant area
• Minimum two years of experience in customer service
• Knowledge of Desjardins and c...