Member Care Associate at CAAT

Become the face of exceptional service as a Member Care Associate at CAAT. This role focuses on guiding pension members throughout their journey, from enrollment to retirement.
CAAT is seeking a dedicated Member Care Associate to be the first point of contact for pension plan members. Your role will involve translating complex pension concepts into easily understandable information to empower member decision-making. With three years of relevant experience, your ability to provide guidance and respond to inquiries effectively will play a key part in enhancing member satisfaction and engagement.
Key Responsibilities:
• Respond to member inquiries via phone, portal, and email
• Guide members through their pension lifecycle with real-time support
• Collaborate with internal teams to resolve complex inquiries
• Stay updated on pension information and create template responses
• Proactively identify value-add opportunities for service improvement
Requirements:
• Un...