Found Description
Support Rockwell Automation's Medium Voltage Products as a Technical Specialist in a hybrid role based in Cambridge, Ontario. Provide remote support and troubleshoot customer systems effectively.
As a key member of the Technical Support team, you will guide customers and field service teams through diagnosing issues with Medium Voltage Products. This role requires collaboration with Rockwell teams across Canada and the USA and focuses on delivering timely technical assistance via email, phone, and in-person interactions. The position involves diagnosing complex system-level issues while also engaging in training and installation tasks.
Key Responsibilities:
• Offer remote technical support for Medium Voltage Drives and associated technologies
• Troubleshoot complex customer system issues from start to finish
• Document interactions and customer resolutions in Service Ticket notes
• Manage customer expectations and follow up on inquiries
• Participate in knowledge t...
As a key member of the Technical Support team, you will guide customers and field service teams through diagnosing issues with Medium Voltage Products. This role requires collaboration with Rockwell teams across Canada and the USA and focuses on delivering timely technical assistance via email, phone, and in-person interactions. The position involves diagnosing complex system-level issues while also engaging in training and installation tasks.
Key Responsibilities:
• Offer remote technical support for Medium Voltage Drives and associated technologies
• Troubleshoot complex customer system issues from start to finish
• Document interactions and customer resolutions in Service Ticket notes
• Manage customer expectations and follow up on inquiries
• Participate in knowledge t...
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