About the role
You will be a key point of contact for patients and referrers, managing a high volume of inbound calls while working closely with the wider practice team. You will also be required to step into front desk duties as needed, so some reception experience or willingness to learn is essential.
Key responsibilities
Answering and managing high volume inbound calls in the call centreBooking, rescheduling and confirming patient appointmentsLiaising with referrers, patients and internal teams to resolve enquiriesAccurately entering and updating patient information in practice systemsStepping into front desk reception duties as requiredWorking collaboratively as part of the broader Port Macquarie team About you
Previous experience in a medical reception or call centre environment (highly regarded)Excellent phone manner and communication skil...