Medical Concierge Supervisor - 3 yrs experience

Requirements

• Bachelor’s degree in healthcare administration, hospitality, business, or a related field preferred.
• 3 years supervisory experience in healthcare, patient services, hospitality, or concierge operations.
• Strong understanding of patient experience principles and service excellence standards.
• Excellent communication, conflict resolution, and interpersonal leadership skills.
• Ability to manage multiple priorities in a fast-paced, patient-facing environment.
• Knowledge of healthcare privacy regulations and professional confidentiality practices.
• Proficiency with scheduling systems, office software, and service tracking tools.
• Strong organizational skills with attention to detail and follow-through.

Responsibilities

• Supervise daily activities of the medical concierge team and assign workloads effectively.
• Ensure patients and families receive timely, personalized,...