Found Description
Position Overview
Customer Success is looking for a Media & Entertainment Technical Enablement Specialist to join the Customer Reliability & Advocacy Team. This role will be responsible for designing and delivering enablement & awareness programs & content. The objective of the role is to resolve or prevent customer questions or concerns that arise from product or feature launches.
Responsibilities
Work with peers in the Customer Reliability organization to help create tools, resources, and training to innovate training and enablement for CTS
Collaborate with CTS ORT core team, customer reliability peers, and product teams to assess the customer impact of a product or feature launch
Engage in creating enablement and awareness materials, such as articles, Message Maps, PowerPoints, training videos, etc
Create, update, deliver enablement training content for our Internal Support organization
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