الوصف الوظيفي
Job Purpose
Drive RTA-wide customer-happiness strategy by setting up vision, policy, and KPIs. Oversee the governance of all service-delivery channels and mobilize people, budgets, and systems while assuring regulatory, quality, and HSE compliance to continually elevate customer experience.
Job Responsibilities
Strategy
Drive the development and continuous refinement of an integrated customer experience framework across all services and channels, ensuring strategic alignment, seamless journey design, and cross-sector collaboration to elevate service quality and user satisfactionOversee the development of customer-care strategies, including policies for digital channels, to make sure customers get smooth and high-quality service everywhere.Establish and chair a formal governance committee to strategically assess major changes to service delivery channels, ensuring alignment with customer...