MDA Space IT Operations Supervisor Role

Step into the IT Operations Supervisor position at MDA Space, overseeing essential support teams in Quebec. This role ensures reliable IT service delivery with a focus on customer satisfaction.

As a Supervisor, you will lead Tier 1 and Tier 2 operations, implementing practical solutions and driving continuous improvements. Your leadership will enhance the user experience, facilitate stakeholder communication, and support team growth. You will also play a key role in employee engagement and development.

Key Responsibilities: • Supervise Tier 1 and Tier 2 IT support teams effectively • Create and manage user-focused support documentation • Oversee project management and report on timelines • Facilitate continuous service improvements through user feedback • Coordinate with IT teams to optimize service delivery

Requirements: • Degree or diploma in Information Technology • 7+ years in IT operations management • 3+ years in a supervisory capacity • Excellent leade...