Marketplace Support Team Lead (CargoWeb)

Company Description

Tazamun Technologies empowers businesses with digital strategy, automation, and cloud solutions. We are building a high-performance team in our Lahore office to support our expanding global operations.

Key Responsibilities

• Team Leadership: Hire, train, and mentor support staff. Monitor metrics like response times and resolution speed.
• Operational Excellence: Implement SLAs and escalation protocols. Define and document SOPs for all support workflows.
• Platform Strategy: Maintain a central knowledge base and manage ongoing training for internal teams.
• Strategic Reporting: Analyze data to track onboarding success, booking issues, and financial support trends.

Key Qualifications

• Experience: 10+ years minimum in customer service, support management, or customer success.
• Industry Expertise: Proven experience in Logistics, Freight Forwarding, or Supply Chain is es...