Manulife Bilingual Tax Operations Agent

Join Manulife as a Bilingual Tax Operations Agent, where you can leverage your customer service expertise in a hybrid work setting. This role focuses on supporting tax-related inquiries in both French and English.
With a successful track record in customer service, you will manage complex inquiries and deliver exceptional assistance to both policyholders and advisors. Your technical skills will enable you to navigate multiple systems while you contribute to a collaborative workplace culture.
Key Responsibilities:
• Deliver exceptional bilingual service through calls and emails
• Resolve customer inquiries by providing tailored solutions
• Achieve and maintain service level agreements with precision
• Utilize emotional intelligence to establish positive client relationships
• Engage in team initiatives to promote overall success
Requirements:
• Proven experience, at least 3 years, in customer service roles
• Exceptional ability to work autonomously
• Str...