Found Description
**What you will be doing**:
- Respond to client calls in a professional manner, providing appropriate solutions and advice.
- Interact with clients in performing complex testing, support, and troubleshooting technical functions remotely.
- Ensure service quality levels are maintained and adhered to, handling all issues in a timely manner.
- Review outstanding issues, ensuring clients are kept informed of progress.
- Attend relevant Epicor product training courses, in line with our internal certification scheme.
**What you will likely bring**:
- Degree in Finance/Accounting, IT/Systems, or Manufacturing/Supply Chain-related fields (Industrial Engineering, Mechanical Engineering).
- Minimum of three years related experience (preferred but not essential), with customer service experience being valued.
- Demonstrated expertise in meeting business needs with technology solutions, with ERP knowledge being highly advantageous.
- Excellent verbal communication ski...
- Respond to client calls in a professional manner, providing appropriate solutions and advice.
- Interact with clients in performing complex testing, support, and troubleshooting technical functions remotely.
- Ensure service quality levels are maintained and adhered to, handling all issues in a timely manner.
- Review outstanding issues, ensuring clients are kept informed of progress.
- Attend relevant Epicor product training courses, in line with our internal certification scheme.
**What you will likely bring**:
- Degree in Finance/Accounting, IT/Systems, or Manufacturing/Supply Chain-related fields (Industrial Engineering, Mechanical Engineering).
- Minimum of three years related experience (preferred but not essential), with customer service experience being valued.
- Demonstrated expertise in meeting business needs with technology solutions, with ERP knowledge being highly advantageous.
- Excellent verbal communication ski...