Manila Onsite: Genesys-Driven WFM Scheduler

Sutherland is seeking a Scheduler (L4) in Taguig, Philippines, responsible for optimizing schedules to align staffing with client demands and operational needs. This role requires strong proficiency in Genesys and involves managing schedule builds, shift optimization, and coordination with various teams to ensure business continuity.

The ideal candidate should have a minimum of 3 years in workforce management, hands-on experience in schedule maintenance, and strong analytical and communication skills. Onsite work at the Manila PCC Site is required.