Mandarin English Client Success Specialist

Exciting role as a Bilingual Client Success Specialist focusing on logistics. Enhance customer satisfaction while monitoring delivery performance metrics and ensuring seamless communication across teams.
This position requires you to excel in both Mandarin and English, effectively liaising with domestic and international clients. You will track last-mile delivery quality, respond proactively to customer inquiries, and assist in navigating exceptions. Collaborating with operations and product teams to optimize processes based on data-driven insights will be your main focus.
Key Responsibilities:
• Track and report on last-mile delivery performance indicators
• Handle customer inquiries and resolve service tickets timely
• Manage dispute resolution and exceptions effectively
• Build relationships with internal teams for better service
• Utilize data analysis to drive continuous improvement efforts
Requirements:
• Proficient in Mandarin and English communication...