Managing Director Client Services Calgary

Lead the client service strategy at ATB in Calgary as the Managing Director of Client Services. Spearhead operational excellence and drive customer-centric innovation within a large team.
As Managing Director, you'll oversee a dynamic team within a multi-disciplinary service organization of over 200 members. Collaborate with Senior Managers to shape a world-class contact center, focusing on client needs and operational efficiencies. Your leadership will play a vital role in enriching customer experiences across all business lines while fostering a culture of recognition and engagement.
Key Responsibilities:
• Lead operational excellence across contact center services
• Integrate strategic planning with execution to drive goals
• Manage budget and FTE in line with organizational targets
• Coach Senior Managers to elevate departmental performance
• Collaborate with leaders to enhance service capabilities
Requirements:
• Bachelor’s degree in Business or related ...